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The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization: Includes Training Activities and Resources
Robert Spector你有多喜欢这本书?
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The business community has long known that there were lessons to be learned from Nordstrom's customer service, but until now, it was impossible to obtain any reliable information. Co-authored by Nordstrom's top salesperson and based on interviews with the company's sales and management staff, this book provides an uncensored look at how Nordstrom does it and how others can too.
年:
2005
出版:
1
出版社:
Wiley
语言:
english
页:
290
ISBN 10:
0471702862
ISBN 13:
9780471702863
文件:
PDF, 3.32 MB
您的标签:
IPFS:
CID , CID Blake2b
english, 2005
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