The official introduction to the ITIL service lifecycle
Great Britain. Office of Government Commerce
This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change. After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
年:
2007
出版社:
Stationery Office/TSO
语言:
english
页:
186
ISBN 10:
0113310617
ISBN 13:
9780113310616
文件:
PDF, 14.61 MB
IPFS:
,
english, 2007