The Handbook of Customer Satisfaction and Loyalty Measurement, 3rd edition
Hill, Nigel, Alexander, Jim
The third edition of the book offers a thorough guide to collecting and reporting accurate measures of customer satisfaction as well as useful advice on how to use the measures to drive performance improvement.
年:
2006
出版:
3
出版社:
Routledge
语言:
english
页:
288
ISBN 10:
0566087448
ISBN 13:
9780566087448
文件:
PDF, 9.58 MB
IPFS:
,
english, 2006